Returns & Exchanges

Returns and Exchanges Policy

At Stay Toxic My Friends, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes a return or exchange may be necessary, and we want to make this process as easy and convenient as possible for you. Please review our Returns and Exchanges Policy below:

1. Eligibility for Returns and Exchanges

• Returns: You may return an item within 14 days of the purchase date for a refund or store credit. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. All hats, mugs, socks, boxer briefs, bras, thongs, and swimwear are final sale.

• Exchanges: We offer exchanges on items within 14 days of the purchase date. The item for exchange must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Eligible Items

The following items are not eligible for return or exchange:

• Items that have been used, damaged, or altered from their original condition.
• Items without their original packaging or tags.
• Clearance or sale items.

3. Return Process

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team here or go to our RMA page. within 14 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return or exchange.
3. Our team will guide you through the return or exchange process, including providing a return shipping label if necessary.

4. Refunds and Credits

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 14 business days.

• Store Credits: If you prefer a store credit, we will issue the credit once the returned item is received and inspected.

5. Shipping Costs

• Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

• Exchanges: We cover the shipping costs for exchanging items due to sizing issues or defects.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by providing a replacement or issuing a refund or credit.

7. Final Sale Items

Items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.

8. Contact Us

If you have any questions or need further assistance regarding our Returns and Exchanges Policy, please contact our customer service team on our contact page.

Stay Toxic My Friends reserves the right to amend this policy at any time. Please refer to our website for the most up-to-date information regarding returns and exchanges.